Product returns are subject to the terms & conditions for wholesale buyer accounts and the sales invoice (found at the bottom of each invoice), and must receive prior approval.
Credit will not be given for products:
(1) sold more than 30 days prior;
(2) mixed or blended, including with other SNS products;
(3) contaminated with extraneous matter;
(4) repackaged or removed from original container;
(5) returned without prior approval and/or a return authorization number issued by SNS;
(6) determined by SNS to be compliant with the order and/or wholesale buyer specification; or
(7) manufactured exclusively for a single customer or wholesale buyer. All claims for shortages or damaged / non-conforming product will be barred unless made in writing to SNS within seven (7) calendar days of delivery. SNS, in its sole discretion, may authorize return or replacement as the only available remedy to buyer for such short, damaged, and/or non-conforming product. Processed orders cannot be canceled.
(8) SNS, in its sole discretion, may charge a 20% restocking fee for returned products.